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PRICING POLICY

 

Effective Date: 01 APRIL 2024

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1. Introduction

 

This Pricing Policy outlines the principles and conditions under which Griffin Consultancy – a unit of Reliserve Corp Private Limited (hereinafter referred to as “the Consultant”) determines and manages the pricing of its services provided to clients (hereinafter referred to as “the Client”). By engaging the Consultant’s services, the Client agrees to the terms detailed herein.

 

 

2. Pricing Transparency

 

  • Clarity and Disclosure: The Consultant is committed to maintaining full transparency in its pricing structure. A detailed breakdown of applicable charges will be shared with the Client prior to the commencement of any engagement.

 

 

3. Revisions to Pricing

 

  • Advance Notification: The Consultant reserves the right to revise its service pricing as needed. Should any change occur, the Client will receive written notice at least 30 days in advance of the revised pricing becoming effective.

  • Client Consultation: Upon such notification, the Consultant will work closely with the Client to explain the impact of the changes. Clients will be given adequate time to review and make informed decisions regarding the continuation or modification of the services.

 

 

4. Existing Agreements and Service Terms

 

  • Fixed Pricing Contracts: For Clients under a fixed-price agreement, the contracted rates will remain unchanged for the duration of the contract unless otherwise specified in the agreement.

  • Ongoing or Open-ended Engagements: For services without a fixed pricing contract, revised rates will apply as per the notification. If the Client does not accept the new pricing, they may choose to discontinue the services without penalty, provided they notify the Consultant in writing within 14 days of receiving the notice.

 

 

5. Dispute Resolution and Appeals

 

  • Submitting Disputes: Any concerns or disputes related to pricing or price changes must be communicated in writing within 14 days of the Client receiving the notification. The Consultant will review the matter and respond within 14 days.

  • Appeals Process: Should the Client remain dissatisfied with the outcome, they may file a written appeal within 7 days of receiving the Consultant’s response. The matter will be escalated to senior management, and a final decision will be provided within 14 days.

 

 

6. Policy Modifications

 

Griffin Consultancy reserves the right to update or revise this Pricing Policy at its discretion. Any modifications will be communicated in writing and will take effect 30 days after the date of notification.

 

By availing services from Griffin Consultancy – a unit of Reliserve Corp Private Limited, the Client acknowledges and agrees to the terms and conditions outlined in this Pricing Policy.

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7. Contact Us

 

If you have any questions about this policy, feel free to contact us at:

 

Griffin Consultancy

Reliserve Corp Private Limited

312, Suite # 2 and 8, Casa Del Sol,

Opp. Goa Marriott Resort & Spa

Miramar, Panaji 403 001 Goa INDIA

E: contact@griffinconsultancy.in

P: +91 814 914 4542

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